Totally unclassified: how to improve your service?

There is an opinion that you don’t need to pay attention to what others think about you. However, you must admit that such a self-centered approach does not work very well in business. Reviews from real customers can play a cruel joke or, on the contrary, help with brand promotion. This means that you should devote all your efforts to improving service and thereby arouse irresistible public interest in your company. How to do it? Here are some great solutions:

1.“The right personality”

When hiring people, you are probably interested in their marital status, professional experience and having a specialized diploma. But does this guarantee success? The interview will be much more productive if it is not conducted according to the generally boring scenario. Come up with a problem situation and give the candidate the opportunity to prove himself. This way you will definitely find the right person and can trust him with any clients without fear.

2.“Team player”

If you have a large company and a large staff of employees, where everyone is for himself - there won’t be much to do! As practice shows, a close-knit team achieves goals not only more efficiently, but also much faster. Therefore, make sure that when working for you, people feel comfortable, have important common goals and excellent motivation. Undoubtedly, this will help them work better and always satisfy the requests of your clients.

3.“Know-it-all”

No matter how satisfied the audience is your service, always strive to improve it. Plus, today it’s easier than you think! To understand what the public wants, you just need to ask them this question. Use special questionnaires, books of complaints and suggestions, social networks, the “Question and Answer” section on your website and other useful feedback tools. This way you will be aware of the true preferences and dissatisfaction of customers. And also at the right moment you can pleasantly surprise them: release a long-awaited product, add a dish to the menu that guests ask for, or launch another promotion.

4.“Strategist”

Even if you actively use the first three solutions, be We are prepared for the fact that some of our clients may remain dissatisfied. In this case, a clear and, what is also important, a pre-prepared action plan will not hurt. For example, offer a treat at your company's expense, a small gift, a discount, or a refund. This won’t be a big deal for you, but it will definitely help you save your good reputation in time!